1. How does Atlanta West Jewelry view customer privacy?
Atlanta West Jewelry values our customers' privacy because our customers value
their privacy and because we value our customers. Customer privacy is a
priority in the online commerce brought to the customer through Atlanta West
Jewelry.
2. What information is considered private?
All information pertaining directly to the customer is considered private. This
information includes the following: name, mailing address, e-mail address,
telephone number, date of birth, credit card number(s), and/or financial
account number(s).
3. Who is authorized to view private information?
Atlanta West Jewelry staff are authorized to view the customer's private
information (except for the credit card number) so that we are better able to
serve that particular customer when and if the customer contacts us for
questions and service. During the transaction process, transaction services and
financial institutions may view a customer's private information for the
purpose of completing financial transactions. Atlanta West Jewelry will release
private information when such information is requested by federal, state, or
local legal authorities. Atlanta West Jewelry will also release private
information whenever necessary to protect the legal and physical well-being of
Atlanta West Jewelry and the customer.
4. Who is not authorized to view private information?
Anyone who is not an Atlanta West Jewelry staff member servicing the customer,
or a staff member of a transaction service or financial institution involved in
the financial transaction process, is not authorized to view private
information under normal circumstances. It is not the policy of Atlanta West
Jewelry to release a customer's private information to outside businesses and
organizations engaged in commercial mailings and the like. A customer submits
private information for the exclusive purpose of completing an order and
receiving service.
5. Are there security risks for which Atlanta West Jewelry cannot be held
responsible?
Atlanta West Jewelry's use of integrated SSL (Secure Socket Layer) technology
for financial transactions conducted online means your purchase information can
be assumed to be secure. When a customer sends private information to Atlanta
West Jewelry through any method other than the Atlanta West Jewelry Secure
Server, no guarantee of the security of private information is provided. All
e-mails, telephone calls, letters, and other forms of communication not through
the Atlanta West Jewelry Secure Server, should be considered insecure and able
to be intercepted in transit by unauthorized parties. Atlanta West Jewelry
considers the likelihood of interception of such forms of communication by
unauthorized parties low but finds it necessary to point out the risk of such
interception.
6. Is there any other information that does not fit the "private" classification
and that Atlanta West Jewelry can record?
Atlanta West Jewelry frequently has access to information that is not directly
related to the customer himself or herself. Atlanta West Jewelry has the
ability to record a user's IP address (the address that identifies a user's
computer on the Internet); however, in most cases, this information cannot be
traced back to the customer. Other information accessible to Atlanta West
Jewelry computer systems through the Internet includes, in many cases, the
customer's computer operating system, browser software description, browser
version, domain name, and referring web page. Atlanta West Jewelry may use
"cookies," or information stored on a customer's computer, for the purpose of
providing online services to the customer. It is the opinion of Atlanta West
Jewelry that the use of "cookies" will benefit the customer and Atlanta West
Jewelry by providing a profile related to the customer's online history with
Atlanta West Jewelry and the customer's preferences. The customer should be
aware that the above types of information, among others, may be sent by his or
her computer across the Internet and that he or she may not be aware of it. Use
of the Atlanta West Jewelry Web site implies permission given to Atlanta West
Jewelry to track this information for research purposes.
Accuracy of Information
Atlanta West Jewelry takes measures to ensure the accuracy of material on its
Web site. In the rare event of inaccurate information being presented on its
Web site, Atlanta West Jewelry disclaims responsibility for such inaccuracy but
will correct the inaccurate information as soon as possible once informed of
the inaccuracy.
Use of the Atlanta West Jewelry Web site
The customer takes full responsibility for use of the Atlanta West Jewelry Web
site. Any material submitted to Atlanta West Jewelry, other than credit card
information, by any means, with or without the customer's knowledge, becomes
the property of Atlanta West Jewelry. Atlanta West Jewelry reserves the right
to record and store such material for internal business activities. Use of the
Atlanta West Jewelry Web site implies acceptance of and agreement to the
following statements. All material on the Atlanta West Jewelry Web site is
provided "as-is," without any warranty, to the fullest extent allowed under the
law. Atlanta West Jewelry is not responsible for problems related to the use of
the Atlanta West Jewelry Web site, including, but not limited to, computer
system damage, unavailable network connections, and financial problems
experienced by the customer. Atlanta West Jewelry reserves these rights to the
maximum extent permitted under applicable laws. All terms and conditions stated
by Atlanta West Jewelry are done so under the laws of the State of Georgia,
United States of America, regardless of any conflicts of law. If any part of
the terms and conditions is found to be inapplicable for any reason, the
remaining terms and conditions remain valid and enforceable. These conditions
may change at the reasonable discretion of Atlanta West Jewelry. If the
conditions are changed, they will be posted in updated form on the Atlanta West
Jewelry Web site. Atlanta West Jewelry reserves the right to nullify the terms
and conditions stated in its Web site at any time.
The Information We Need to Process Your Order
You explicitly provide information via: New Account Form or Contact with
Customer Service. To process your order, we require your name, phone number,
billing address, email address, shipping address and credit card information.
We only use this information to create your account and/or to process your
order. If any questions arise about your order we will contact you first by
email and then, if necessary, by phone. We share only necessary information
with the third parties that are involved in the order process, such as the
financial institution that issued your credit card, the shipping carrier and
Atlanta West Jewelry customer service representatives. (NOTE: We would be
legally obligated to disclose individual personal information if Atlanta West
Jewelry were to be subpoenaed or ordered by a court of law.) We Automatically
Collect: Internet Protocol (IP) Address. We record your IP address each time
you visit Atlanta West Jewelry. Recording IP addresses helps us determine usage
and traffic patterns.
OTHER INFORMATION WE COLLECT
Contact Us Form: Should you contact us through our Contact Us Form, we require your name and
email address only to send you a reply. "Email Newsletter/Special Offers" and
"Your Account" Sign-up Features. Should you participate in these services we
will only use the information you provide to promote Atlanta West Jewelry
services and products. We will not share any personal information with third
parties.
Sharing Your Information
Information is Not Shared. Aside from the previously mentioned third parties
involved in the processing of your order, we do not share your personally
identifiable information with any other entities without your express
permission.
External Links
Our Web site may include links to other Web sites. If you decide to follow these
links, we are not responsible for the privacy policies and content of these Web
sites. Generally, we will inform you of these links.
Your Consent
By using our Web site, you consent to the usage and collection of this
information. If we decide to alter our privacy policy, these changes will be
posted on this page so that you will always be informed about what information
is collected, how it is used, and under what circumstances it will be
disclosed.
Payment Information
Atlanta West Jewelry gladly accepts payments for purchases in the form of credit
card. We can only process orders within the United States and Canada and US
territories. Atlanta West Jewelry retains the right to cancel orders that
appear fraudulent or suspect. We report all fraudulent transactions to proper
authorities. To insure prompt processing of your order, please insure that your
ship to address exactly matches that of your credit card billing address. If
you have further questions regarding orders, please E-mail Us.
Credit Cards.
Atlanta West Jewelry accepts the following credit cards for payment: Visa,
MasterCard, Discover, & American Express.
Product Availability and Pricing
We have established relationships with several of the best suppliers to acquire
an exceptional selection of diamonds and fine jewelry. Because our product
selection is large, there is a possibility that product availability and
pricing might change before we have an opportunity to update our Web site. Our
prices are also subject to change without notice. On occasion, prices may be
inaccurately displayed on our Web site due to system errors. While we make
every attempt to avoid these errors, they may occur. We reserve the right to
correct any and all errors when they do occur and we do not honor inaccurate or
erroneous prices. We apologize for any inconvenience that this may cause.
Fine Jewelry Warranty
Limited 30-Day Warranty. All fine diamond, colored gemstone, silver jewelry,
platinum jewelry and gold jewelry sold by Atlanta West Jewelry is genuine,
authentic and of consistent high quality and value. All diamonds are
individually cut and polished by master diamond cutters to bring out each
diamond's natural beauty and fire. All colored gemstones are cut and polished
by gem cutters to maximize each stone's brilliance and color. All gold jewelry
is individually molded, shaped and polished to a high luster. Highly trained
jewelry setters and polishers then finish each piece of fine jewelry to meet
the most exacting standards of our industry. Certain selected diamond
solitaires are accompanied by an Independent Lab Certificate from GIA, EGL,
AGS, HRD or IGI. This warranty covers each item of fine jewelry for defects in
manufacturing only and expressly excludes coverage for excessive wear and tear
and/or physical/accidental abuse, loss and theft. This warranty is valid only
at Atlanta West Jewelry. Improper repair or warranty service performed by
someone other than Atlanta West Jewelry will void this warranty. ATLANTA WEST
JEWELRY DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR
BREACH OF WRITTEN OR IMPLIED WARRANTY OF THIS ITEM, INCLUDING MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation may not apply to you. This
warranty is valid only in the U.S.
Opt-Out Policy
To opt out of receiving communications from Atlanta West Jewelry, E-mail Us.
Contacting Us
If you have any questions or comments regarding this statement, please contact
us via E-mail or 770.489.8600.
